Questions (FAQ's)

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These questions only relate to registered users. General questions are publicly visible from the home page. Here you can ask us anything. Use the search box above to find the question you need answered. Just click on the question and the answer will appear. Click again and it disappears. Or you can click on the "Show all" bar below to display all answers.Feel free to submit new topics using the Submit Question link.

Q: Do I get more room in a Vacation Rental?

A: Yes of course - the average hotel room is small, but vacation rentals are larger, with kitchens and extra space where you can hang out with your family or friends. Sit in the living room instead of squeezing into the only chair in the room.

Q: Can we have a campfire at the property?

A: If specifically noted on your guest instructions, campfires may be allow but only in existing fire-rings and only in cooler months when there is no pollution advisory in effect.

Telephone our office before proceeding. Use only provided or purchased firewood. Keep fires no higher than 24 inches and have a water source nearby before starting. Fires must be extinguished no later than 10PM.

In addition,. Campfires are never allowed in summer due to concerns about forest fires, range fires or house fires.

Q: Why is there a cleaning fee for Vacation Rentals?

A: Vacation rentals are bigger than hotel rooms and require more effort to clean. Rather than increase the price of every day's rent there is usually an out-cleaning fee. It is also your way of knowing the place will be clean when you arrange.

Q: To make a booking must I deal with the Owner?

A: Not at all. We'll take your order, send a confirmation and instructions for accessing and using the property. Our Owners rely on us to do all the work. And you can rely on us to make sure the property is ready for your arrival.

Q: Is it possible to arrange an early checkin?

A: Usually housekeepers need all the time between Guests to prepare the property for arrivals. So early checkins are not always available. In the case where a room was not previously rented, and the cleaners have gotten the clean completed, it may be possible to arrange an early checkin. Because this requires rescheduling, staff time and coordination there is a charge for early checkins. Usually the charge is 1/4 of the daily rate for four hours early and 1/2 the daily rate for 8 hours early. And it is not possible to confirm availability of an early checkin until 24 hours in advance.

Q: Is there a deadline for checkout times?

A: Yes - cleaning rooms, condos, homes and resorts is a big job. It can take hours to make a place spic and span. Housekeepers need to start immediately upon departure. Staying late disrupts the cleaning schedule. Sorry.

Q: Why should I Rent from You?

A: There are a bunch of good reasons. We've been around a long time, have quality properties and work diligently to make Guests happy. But the best reason is that we are a unique network where each onsite Manager has a piece of the action. They work overtime to insures you'll have a good experience.

Q: Is it possible to arrange a late checkout?

A: Yes, sometimes - Keep in mind housekeepers need all the time between Guests to prepare the property for arrivals. So late checkouts are not always available. Due to scheduling requirements, there is a charge for late checkouts and it is not possible to confirm this availability until 24 hours in advance of departure.

Q: Is there a website membership fee for using your website?

A: Nope. Browsing properties and information is free. But we do ask you to register for certain information. It helps us help you.

Q: Who are you folks?

A: Our network is unlike any other. Most lodging companies are either some big corporation a long way from their properties or very small operators without many resources. Our firm, on the other hand, is a network of individually owned local Managers who use our Network to handle the 101 Marketing, Advertising and Administrative details so necessary to quality lodging.

Each Management Member is required to attain some pretty stiff requirements on cleaning, maintenance and Guest services. Everyone in the group has your best interests at heart.

Q: Are vacation rentals timeshares?

A: No. Properties in our network are primarily owned by private parties and families. We do not sell timeshares or promote timeshare presentations. No mandatory sales pitches.

Q: How do I purchase a Travel Insurance Plan?

A: You can purchase a Vacation Rental Insurance plan directly through your vacation rental company.

Q: How do I reserve a vacation rental?

A: You can book online, fill out our web inquiry form, chat with us online here or telephone us at the phone number listed on the top or bottom of this website. We are ready to help.

Q: When I book for a week, do I have to arrive on a certain day?

A: To make sure we can thoroughly clean and prepare a property for arrival, we do ask that weekly bookings arrive on a certain day of the week. Usually it’s a Friday, Saturday or Sunday.

Q: Can we bring a trailer or camper to the property?

A: Unless otherwise specified in your booking confirmation, properties do not allow trailers or campers due to concerns with occupancy and neighbors.

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